Last updated: July 22, 2025
Vowels operates the https://www.vowels.net.in website and Vowels mobile application (collectively, the "Service"), which connects users with local stores in their city or based on their location, offering products from categories such as supermarkets, vegetables, fruits, bakeries, sweet stalls, coconuts, dry fruits, restaurants, and more.
This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service. By choosing to use our Service, you agree to the collection and use of information in accordance with this Privacy Policy. The Personal Information we collect is used to provide and improve the Service. We will not use or share your information except as described in this policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://www.vowels.net.in, unless otherwise defined here.
To provide a better experience while using our Service, we may require you to provide certain personally identifiable information, including but not limited to your name, phone number, email address, and postal address. This information is used to contact or identify you, process your orders, and personalize your experience with local stores.
We may also collect information about your interactions with the Service, such as search queries, order history, and contacts you provide for delivery or other features. If you share contact details of others (e.g., for delivery purposes), you confirm you have their consent to share their information with Vowels.
Whenever you use our Service, we collect information your browser or device sends us, known as Log Data. This may include your computer’s or device’s Internet Protocol (IP) address, browser version, pages visited, time and date of your visit, time spent on those pages, and other statistics.
For mobile users, we may collect device-specific information such as device type, unique device identifiers, mobile network information, and real-time location data (with your permission) to connect you with nearby stores and customize your experience.
Cookies are small data files used as anonymous unique identifiers, sent to your browser or device from our Service and stored on your device. We use cookies to collect information and improve our Service, such as remembering your preferences and tracking usage patterns.
You can accept or refuse cookies and will be notified when a cookie is sent. Refusing cookies may limit your ability to use some portions of our Service.
When you use our location-enabled Services (e.g., through our mobile app), we may collect real-time GPS location data, including latitude, longitude, or altitude, to connect you with nearby stores and provide location-based features. You can disable location access, but this may affect certain functionalities.
We may employ third-party companies or individuals to:
These third parties may have access to your Personal Information to perform their tasks but are obligated not to disclose or use it for other purposes. For example, we share payment information with PCI-compliant payment processors to process transactions securely.
We value your trust and strive to protect your Personal Information using commercially acceptable means. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials and should not share them with others.
Our Service may contain links to third-party websites, such as those of local stores or partners. We are not responsible for the content, privacy policies, or practices of these external sites. We strongly advise you to review their privacy policies before sharing information.
Our Service is not directed to anyone under the age of 13. We do not knowingly collect Personal Information from children under 13. If we discover that a child under 13 has provided us with Personal Information, we will immediately delete it from our servers. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us.
We may update our Privacy Policy from time to time. We will notify you of changes by posting the updated policy on this page at https://www.vowels.net.in. Changes are effective immediately upon posting. We advise you to review this page periodically for updates.
You may manage your communication preferences or unsubscribe from promotional emails via the settings in our app or by following unsubscribe instructions in emails. You cannot opt out of essential administrative or service-related communications.
To delete your account and associated data, contact us at privacy@vowels.net.in. Note that some data may remain in backups for legal or recovery purposes, subject to applicable laws.
If you have any questions or suggestions about our Privacy Policy, please contact us at privacy@vowels.net.in.
Vowels is your single app for all daily needs, connecting you with local stores based on your city or location. Shop from supermarkets, vegetable and fruit vendors, bakeries, sweet stalls, coconut sellers, dry fruit shops, restaurants, and more. Order groceries, fresh produce, baked goods, and other products, delivered quickly and safely to your doorstep.